1 Message
Intermittent WiFi connection
Hello. For the past two days I’ve been dealing with intermittent connection problems with my Xfinity Wifi. It will be connected and running no problems (all devices in the home) for maybe 1-3 minutes at a time. Then all devices get disconnected for about 30sec-1min. This happens in an infinite loop. I have been through all the forums, trouble shooting, and Xfinity Assistant answers you could imagine. I’ve restarted the Gateway numerous times, restarted all my devices, “forget” and reconnect to my wifi, checked the cable connections and checked the Gateway for any obvious issues. The gateway has been in the same place since August without any issues. I’ve even moved it to a different location with no luck. Whenever I run speed tests or diagnostic tests, everything says it’s fine, but it’s clearly not. Please help, this is extremely frustrating and I’m paying day to day without the use of my internet for work or any other purpose. The Xfinity assistant is no help. Throughout the whole time the Gateway has a white connected light insinuating there’s no issues.
user_sv4836
3 Messages
1 year ago
I have the same issue for two months. Very frustrating and no help on the issue.
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XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hello there @Sierramrose! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the right team, and we are going to get things squared away for you. Please feel free to shoot us a private message so that we can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.5K Messages
1 year ago
@Sierramrose @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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