tessiebunny's profile

Frequent Visitor

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17 Messages

Saturday, September 28th, 2024 10:41 PM

Intermittent slowdowns in Independence, MO - Anyone else?

I've restarted my router twice and still have slowdowns about every five to 10 minutes or so. Anyone else having this issue? The slowdowns are enough to make games unplayable and to disrupt watching videos when they occur. I'm on the eastern side of Independence, MO.

Official Employee

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2.3K Messages

10 days ago

Hey there, @tessiebunny, thanks for reaching out through Xfinity Forums. We would be happy to help you with troubleshooting your services. I know how important it is to have working services especially on the weekends. Have you tried any troubleshooting steps already?

Frequent Visitor

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17 Messages

I have. I have restarted the router twice now, with no results. The problem is that it's intermittent, so when I do the test, sometimes it comes back too slow but by the time it gets to checking the speed into my home, it is usually fine again. I can replace wiring if that might help. But it's slowdowns and then back to full speed.

Frequent Visitor

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17 Messages

Well, almost full speed. Regular speed :)

Official Employee

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1.2K Messages

Thank you for checking is happening when you are hardwired directly into the modem or when you are on Wifi?-Richard

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Frequent Visitor

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17 Messages

Most of the devices in my home are connected using WiFi. I do have a television that is directly linked to the router and it has had a few glitches at the same time as the slowdowns elsewhere in the house.

Official Employee

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1.2K Messages

Thank you, @tessiebunny for your patience. Let's get your account pulled up so I can look further into the issue that you are having with your connectivity which I know is very frustrating. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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17 Messages

7 days ago

Well, I replaced the cable going from the wall to my router and it seemed to improve for a little while, but the problem is back. It's making it impossible to play games. Is it possible for someone to check to see if this intermittent problem is outside at the box? I have restarted my router numerous times and it has done no good.

Frequent Visitor

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17 Messages

My internet speeds are continuing to decline. I'm waiting for a code from someone on the chat but still nothing from you guys.

Frequent Visitor

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17 Messages

Currently getting around half of the promised speed. And it's pretty consistent now.

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