Visitor
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1 Message
Intermittent service failures
In recent months we have experienced significant decline in xfinity performance. The internet will drop completely and come back after a minute or two; the phone is unreliable - it will drop a call while I am speaking. We have changed cables and equipment, including a new Netgear modem. The intermittent failures have continued. If we can't have reliable service we will have to find something else.
EG
Expert
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121.1K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityAngie
Official Employee
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3K Messages
6 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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121.1K Messages
3 hours ago
@user_yxuase
Have you had a chance to see if any of those troubleshooting tips apply ?
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