Intermittent Outages over Days

Hello, I have been having intermittent outages recently that are causing issues as I work from home. Some days are fine; other days are like today where I keep losing Internet. Your system says there's an outage. I'm hard wired to the Internet so it's not a wifi problem. I'm also on your brand new modem.

I call customer service and they only can provide me the same information as the AI does and the app. I need more details for my employer, like what is the issue and when will the intermittent issues be resolved.

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gp1942

3 Messages

23 days ago

Same here, I’m getting sick of it.

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XfinityPaula

Official Employee

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2.5K Messages

gp1942 Hi there! I'm sorry that you are having the same service trouble described in this post. I know that the intermittent conenctions can be almost as bad as the services being completely out. Especially when working from home and needs to be connected through VPN.

Are you also hardwired to a Xfinity Gateway? When the connection drops do you need to reset the gateway before you can regain your network connection?

I would love to work with you to make sure we can resolve all our service issues.

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21 days ago

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XfinityJanelle

Official Employee

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2.5K Messages

21 days ago

Hey @user_i0523s , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Your Home Network

user_i0523s

Intermittent Outages over Days

gp1942

XfinityPaula

XfinityJanelle

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