Intermittent Outages over Days

Hello, I have been having intermittent outages recently that are causing issues as I work from home. Some days are fine; other days are like today where I keep losing Internet. Your system says there's an outage. I'm hard wired to the Internet so it's not a wifi problem. I'm also on your brand new modem. 

I call customer service and they only can provide me the same information as the AI does and the app. I need more details for my employer, like what is the issue and when will the intermittent issues be resolved.