Intermittent outages continuing in our area

@mike_3f3ff1 thanks for the screenshots and letting us know. We are happy to take a look at your account and see what the best resolution will be. Feel free to send us your full name and complete address in a direct message: 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I have been experiencing the same intermittent outages all day for the last month and it is impossible to get XFINITY on the phone for support or even get someone out here to look at the issue.
I work from home and am losing work as well as missing deadlines because of the issue.
I need it resolved ASAP.

user_q7lokh are you able to let us know if you're seeing confirmed service interruptions in your area or if your service is cutting out? There are some shared resources in this thread you can use to check the status of your service. We just need to know exactly what you're experiencing, so we can take the best actions to help.