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3 Messages

Monday, May 18th, 2026 9:01 PM

Intermittent lag/high packet loss

I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working fine, and then all the sudden everything will freeze for 3-15 seconds before it seems to fast forward to the current game state, as well as google meet calls having sudden spikes of disconnecting for a few seconds during the work day (PST). This happens on wi-fi (asus ROG rapture GT-AX11000, plugged into 2.5g), ethernet plugged into my router(2.5 + 1g ports), and ethernet plugged in directly to the Xfinity gateway in my apartment. (1g port). Xfinity assistant just wants to restart my gateway everytime I try to troubleshoot, which hasn't helped the issue. The only thing I can find is high packet loss spikes when the issue happens. Can anyone help me?


These images are from being directly plugged into the Xfinity gateway (1g port) during the lag spike when playing WoW. 

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Official Employee

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3.3K Messages

20 hours ago

 

TheLadyDragonn. I’m really sorry you’ve been dealing with this. I know how frustrating those lag spikes and packet loss can be, especially when they’re affecting both gaming and work calls. I also appreciate you taking the time to test across Wi‑Fi, your own router, and directly to the Xfinity gateway, that’s incredibly helpful. Since the issue is happening even when hardwired to the gateway, this points toward either the signal quality to the home, the gateway itself, or a potential issue on the local network. Let’s take a closer look so we can get this resolved. To move forward, I have some questions: 

 

What gateway model (XB6, XB7, or XB8) are you using? 

Is the gateway in bridge mode?

Can you share details of your signal levels (Downstream/Upstream, SNR, and any corrected/uncorrectable errors)? 

Is this happening consistently at certain times of day? 

 

 

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