Visitor
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1 Message
Intermittent InternetXB Gateway
The last couple weeks our Internet has been intermittent. I've checked the inside cabling, rebooted the Comcast XB Gateway, Firmware CGM414OCOM_7.6p14s1_PROD_sey that we've had for a few years at least. Still have problems. Any suggestions?
EG
Expert
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115.3K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityDena
Official Employee
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3.9K Messages
1 day ago
@user_vzb8uc
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside of checking the cables and rebooting?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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EG
Expert
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115.3K Messages
21 hours ago
@user_vzb8uc
Have you had a chance to see if any of those troubleshooting tips apply ?
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