Intermittent internet, slow speeds, drops frequently -- for weeks
We've been having issues for weeks now with our internet barely functioning and dropping frequently every day. There are times during the day it will work just fine for an hour or so, but it doesn't stay that way. We've called support twice and had our modem restarted several times. We keep being told there's "a technician in the area" but we've been told the same thing for weeks and there's no updates or ETA, so it doesn't make sense. Ping times are consistently over 100ms and there are more issues with upstream than downloads, which is odd. We both work from home so it's affecting our ability to do our jobs. Please assist!