Visitor
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1 Message
Intermittent internet drops every few minutes
For the last day we are having Intermittent internet drops every few minutes / Xfinity Assistant broken on my mobile app.
Visitor
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1 Message
For the last day we are having Intermittent internet drops every few minutes / Xfinity Assistant broken on my mobile app.
EG
Expert
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120.8K Messages
2 days ago
First. When these drops occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJanelle
Official Employee
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2.4K Messages
4 hours ago
Hey @user_q97vt2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about the internet connection. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and look forward to responding.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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