Visitor
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4 Messages
Intermittent internet drops every few minutes
For the last day we are having Intermittent internet drops every few minutes / Xfinity Assistant broken on my mobile app.
Visitor
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4 Messages
For the last day we are having Intermittent internet drops every few minutes / Xfinity Assistant broken on my mobile app.
EG
Expert
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122.4K Messages
2 months ago
First. When these drops occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJanelle
Official Employee
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2.5K Messages
1 month ago
Hey @user_q97vt2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about the internet connection. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and look forward to responding.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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EG
Expert
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122.4K Messages
1 month ago
@user_q97vt2
Were you able to find any outage info on that site or in the app ?
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user_q97vt2
Visitor
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4 Messages
1 month ago
Our entire neigborhood is experiencing internet drops since 9/8/26. This morning it has dropped 8 times between 7am and 10am. I had a service tech out and he inspected my equipment and all is in good working order. The outage maps are useless.
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user_q97vt2
Visitor
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4 Messages
1 month ago
I just filed a complaint with the FCC. "Intermittent neighborhood-wide RF plant failure affecting multiple homes in Gunbarrel Homestead neighborhood.. Residential techs confirm home equipment is fine. Comcast refuses to escalate to network maintenance." Many neighbors are being impacted by this. Techs come out and test homes and they are fine. Tech says must be a network issue. Outage maps in the Xfinity app do not pick up these outages. They happen 10x per day at least. Comcast even gave me a billing credit but still the issue persists.
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