Visitor
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1 Message
Intermittent Internet connectivity loss
My Internet is constantly dropping, and my
ping has tons of big spikes. I have had about four techs come out to my apartment to try to fix it. One of them submitted a ticket and said someone else had to come out. It did not resolve the issue so I had to have someone else come out and said that there was already a ticket in and nothing has been done I would like a supervisor or somebody to come out. I can fix this issue because it’s been going on for a long time. The techs have identified issues with the signal when they come here, but it is not been fixed.
XfinityJustinM
Official Employee
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67 Messages
21 days ago
Hi @merkules ,
I understand how this network experience can interrupt your enjoyment of your services, and I really appreciate the patience that you have had while facing this issue. I would love to help in making sure the work gets done. So that I can be of the best assistance please send me a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. Below you will find some instructions on how to send a direct message just in case you do not know how to, I look forward to speaking with you.😀
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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