M

Visitor

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1 Message

Thursday, May 1st, 2025 8:05 PM

Intermittent Internet connectivity loss

My Internet is constantly dropping, and my

ping has tons of big spikes. I have had about four techs come out to my apartment to try to fix it. One of them submitted a ticket and said someone else had to come out. It did not resolve the issue so I had to have someone else come out and said that there was already a ticket in and nothing has been done I would like a supervisor or somebody to come out. I can fix this issue because it’s been going on for a long time. The techs have identified issues with the signal when they come here, but it is not been fixed.

Official Employee

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67 Messages

21 days ago

Hi @merkules ,
I understand how this network experience can interrupt your enjoyment of your services, and I really appreciate the patience that you have had while facing this issue. I would love to help in making sure the work gets done. So that I can be of the best assistance please send me a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. Below you will find some instructions on how to send a direct message just in case you do not know how to, I look forward to speaking with you.😀

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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