Visitor
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4 Messages
Intermittent dropouts and increase in Uncorrectables
Hi - we have been seen a lot of intermittent dropouts. It doesn't impact us on our laptops much, but we have a streaming music server and any time there is a dropout, we lose the connection. I am seeing the three warnings/errors in the modem log a lot and a screenshot of the modem status shows lots of uncorrectables.
What do these conditions point to as far as errors?
Thank you,
Jim
Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
Mon Nov 29 11:05:42 2021 |
Warning (5) |
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
Mon Nov 29 11:05:42 2021 |
Warning (5) |
Dynamic Range Window violation |
CCEthan
Official Employee
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1.4K Messages
4 years ago
Hi, @jimandlarie. Thanks for the post and details! I checked out your signal and all looks good as of yesterday. There were quick spikes in the FEC values, but are good now. I don't see any other issues as anything major stopped on the 23rd. Can you tell me about your setup? Are there any coax splitters involved? Is the modem power plugged into a strip or outlet? If you have been fine the last few days, let me know.
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