Visitor
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5 Messages
Intermittent disconnects
As for many other people, we have a serious problem where every 5-30 minutes or so our internet hangs for up to 30 seconds or so before reconnecting.
I have reset our router and our wireless network, and the problems persist. I have also checked the cables that I have access to. It seems like this might be a problem with our outside amplifier or the wiring to the house based on others' posts, but of course I'm not certain.
EG
Expert
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111.6K Messages
25 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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XfinityRay
Official Employee
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3K Messages
24 days ago
Hi there, @lmf2! Thanks for reaching out about your service. We want that to work perfectly and are happy to further assist with this! Do you see the questions from our awesome expert, @EG? They know their stuff and are always great help! The modem model, if you are on WiFi or wired, and signals help us to get to the root cause of the problem.
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EG
Expert
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111.6K Messages
23 days ago
@lmf2
You can get the requested info via a WiFi connection.
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lmf2
Visitor
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5 Messages
20 days ago
Hi again. The modem is a XB7-CM
I had to do a hard reset on the model to get out of bridge mode, but now that that's done I can see the various power levels, which seem to be okay:
thoughts?
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