Skip to main content

    Support

    Offers

U
user_3cdf02
1st Topic
1st Like

1 Message

Sunday, July 23rd, 2023 11:12 AM

Closed

Intermittent Connectivity

For the past three months, my internet goes in and out multiple times per day-usually between 5-10 pm (both hardwire and Wi-Fi connections)My modem gets good signal, a technician changed the coax cable on the inside of my house, and I continue to have the same issue. What else can be done for resolve this? I work from home and require a stable connection. I contacted Xfinity and it is difficult for them to schedule a technician to my home. Please help! 

Question

 • 

Updated 

2 years ago

86

4

user_c67c33

1 Message

2 years ago

I have the same problem. Works great when working. Drops out and internet speed test shows 1mbps speed, lasts a couple minutes then comes back. Happens with both wired and wifi, so it isn't wifi related. Last evening (July 22, 2023) it dropped out multiple times an hour. 

This started some months ago but was occasional. Now it is happening far more frequently. 

1

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @user_3cdf02 and @user_c67c33!

Thanks for spending your time to contact XFINITY over our forums' page for help with that internet connection. Experiencing intermittent connectivity is always frustrating, so I understand the inconvenience that this can cause. I am sorry to learn about this experience. We are the perfect team to assist with this. To further assist, please send us a direct message with your first/last name so we can ensure we pull up the correct account to get started. You can start by clicking the "direct message" icon in the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

110K Messages

2 years ago

0

0

EG

Expert

 • 

110K Messages

2 years ago

@user_c67c33 

Please create a new topic of your own here on this board detailing your issue. Thanks. 


For future reference, it is better to submit your own separate post as it creates a ticket to get help, and posting on someone else's thread can delay getting help.

(edited)

0

0

EG

Expert

 • 

110K Messages

2 years ago

@user_3cdf02 

Have you had a chance to try any of those troubleshooting tips ? Please reply here on these public help forums.

0

0

forum icon

New to the Community?

Start Here