Intermittent connection drops - hard time working from home.
Hello - hoping I can use this post as a reference of my troubleshooting and open to any thoughts.
I have the Gigabit internet plan. My speeds are generally ~940 down, ~40 up. For a few months now, we have been having intermittent connection drops. Not very long but enough to really cause issues with video calls for work and live streaming after hours. We both work from home and require consistent connections. These drops can be seen on all devices (wired PCs, wired TV devices such as Nvidia Shield, wireless devices streaming, etc.) My troubleshooting steps:
1) Returned the Comcast modem supplied to me and purchased a Motorola MB8611 (approved on Comcast device list) and separate TP-Link Archer AX50 router. No change.
2) Swapped out our existing TP-Link router with an ASUS AX5400. No change.
3) Removed a run of cable from the equation and connected my modem directly to the line coming into the house instead of in my living room. No change.
(Unmentioned but plenty of modem / router restarts and resets done along the way to all devices)
I decided to try and capture these drops using a continuous speed test tool. Below are images of a few days where the drops were occurring.
You can see the drops where the upload and download go to ~0 and lots of packet loss. They generally don't last too long but sometimes can be up to 30 seconds long. In either case, it's enough to drop a video call.
Here are the associated metrics from the modem for reference:
We have plenty of speed but the consistency in connection is the real value we're looking for. I'd be willing to take a slower speed tier just to have a consistent connection so we are not dropped from work calls or disconnected from livestreaming services such as Twitch when broadcasting.
Happy to provide any additional information needed! Thanks.