Visitor
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2 Messages
INSANE Usage Issues
Good afternoon,
We have been having unusual increases in our data usage. This began in June and each month has been worse. We have no changes in the amount of streaming or devices and cannot figure out the issue on our end.
In June we used 469 and then July jumped to 706. August made its way to 1529 and as of September 10th we’re already at 433.
We do not stream all night, but last night is said we had 13 hours straight of usage. We would really like to find out why this is happening.
Thank you for your time.
ashes1222
Visitor
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3 Messages
3 years ago
I experienced this same issue in July and August. My usage was reporting a 17.5x jump!! INSANE. Contacted Xfinity via their chat function and agents assured me I wouldn't be charged for the overages, yet here I am with a $100 charge for August. Been on the phone with multiple agents for the past two hours trying to get this reversed. Truly the worst experience.
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