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user_mgn73c
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5 Messages

Thursday, July 24th, 2025

Incorrect Password Error on Only One of Many Devices

Hello everyone.  I tried searching the database but couldn't find any posts that directly relate to my issue.

In total, I have 24 devices that historically connect to my xfinity network.  Yesterday, just one device, a litter robot, simply disconnected with no prompting whatsoever.  The network wasn't changed.  The password wasn't changed.  There were no power outages.  The remaining 23 devices all remained connected and are still that way now.  However, when I attempt to reconnect the litter robot, I receive an error that the wifi password that I entered is incorrect.  Rest assured, I attempted many times and the wifi password that I am using is correct.  Thinking that this was certainly a litter robot issue, they informed me that it was an xfinity one that that something on my router was preventing the litter robot's authentication.  I have been determined them to be correct as I connected the litter robot to a hot spot on my phone and it connected without an issue.  Afterward, when I tried again to connect to the xfinity, the "incorrect password" manifested again.  I then connected the robot to separate hot spot and, again, it connected perfectly.  No success on the xfinity router after that though.  This is certainly an xfinity problem and not a litter robot one.

Things that I done so far:

  • "Forgot" the litter robot in the router's connected device list (it's still in the "forgotten" state as it won't reconnect to be "known")
  • Rebooted the router.
  • Rebooted the robot.
  • Uninstalled / reinstalled the litter robot app.

Nothing has worked.  Online searches have shown that other people have had similar "incorrect password" issues with devices other than litter robots as well it's not like this is strictly a litter robot thing.

Does anyone have any thoughts on this issue?  I will contact xfinity support when I get some time but thought I would throw this out there for other people who are experiencing this issue.

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27 days ago

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zoomdogknits

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3 Messages

1 month ago

I came here with the same issue. Starting about July 15, my devices have started to randomly disconnect one by one and when I try to reconnect them it says I have the wrong password. I have reset my password. Still did not solve the problem. It is now every smart device in my home - very frustrating.

If anyone has a solution, I'd love one. 

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EG

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112.8K Messages

1 month ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section for assistance. 

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user_1oo12g

Visitor

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3 Messages

1 month ago

I am also experiencing the same exact issue as of last Thursday I believe July 19. Device just simply deleted from the Wisker app and cannot reconnect as it’s not recognizing my Wi-Fi password as correct

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user_1oo12g

Visitor

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3 Messages

1 month ago

Okay I fixed it. Go to you Xfinity app and click on Wi-Fi at the bottom, click Wi-Fi details, then click edit Wi-Fi settings. Then turn on the setting to split bands. Add a two to one of your networks and a five to the others so you can differentiate. Any devices connected to your Wi-Fi will need to be reconnected but once I did this, I was able to connect my robot to the 2.4 ghz and it worked! May need to reinstall the app also but it should work after that

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user_mgn73c

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5 Messages

Unfortunately, this doesn't work for me.  While I can momentarily split the bands, they join again when I close the xfinity app.  IE, when I close and then reopen the app, the bands need to be split again.  Still, I can see that quite a few of my other devices are properly connected to the 2.4g band.  According the litter robot, something in the router is blocking the blocking the robot from connecting.  They appear to be correct because the robot connects to any other wireless source.

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29 days ago

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XfinityArmand

Official Employee

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2.3K Messages

We are glad to take a closer look at this for you @user_mgn73c!  Please feel free to shoot us a private message with your details so that we can get started.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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EG

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112.8K Messages

@user_mgn73c @XfinityArmand 

Here's how to send a private message to Xfinity Support;


  • Click "Sign In" if that prompt is visible

 
  • Click the "Direct Messaging" icon  or https://forums.xfinity.com/direct-messaging 

  
  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person but don't do that.

      Instead, type Xfinity Support there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

[Permission from and credit given to BruceW].

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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29 days ago

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user_mgn73c

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5 Messages

1 month ago

I am away for the weekend and won't be able to check until Sunday.  That said, I have many other devices running on 2.4g just fine so I don't think that your fix will work.  As well, my app doesn't allow me to split the 5g and 2.4g networks.

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user_1oo12g

Visitor

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3 Messages

1 month ago

Weird yours doesn’t allow you to do it. But this is definitely the fix that seems to be working for people having this issue so good luck. Happy I could help.

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user_mgn73c

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5 Messages

Actually, this ended up working for me after all, thank you.

The problem was that, when I tried to make both the 2.4 and 5.0 bands visible, the xfinity app's "save" button remained grayed out and wouldn't let me save the settings.  After another go today, I was able to make the 2.4 invisible and 5.0 visible which enabled to xfinity app's save function.

When I connected the robot, the 2.4 band wasn't viewable but the Whisker app allowed me to manually enter it which worked.  The process caused some of my other dual-band devices to go offline and I had to manually enter the invisible 2.4 network on them to get them to work again.  In the end, though, things are all working........for now.

Thanks again for the tip.

(edited)

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27 days ago

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XfinityEmilyB

Official Employee

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2.3K Messages

 

user_mgn73c Thank you for taking time out of your day to update your thread with the solution that worked for you! Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the [Xfinity app](https://www.xfinity.com/apps). Thank you for your continued loyalty and I hope you have a great rest of your day! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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EG

Expert

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112.8K Messages

1 month ago

@user_mgn73c​ 

Just as an FYI. If you happen to be using any of their WiFi extender pods, then it won't let you split the bands. Good luck !

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XfinityChelseaB

Official Employee

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1.9K Messages

1 month ago

Hello @user_mgn73c, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still not able to connect your Litter Robot to the network? 

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user_mgn73c

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5 Messages

Correct, I am not still able to connect the litter robot the network.

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29 days ago

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