U

Visitor

 • 

4 Messages

Sunday, January 2nd, 2022 4:46 AM

Closed

Incorrect Data Usage

In the last month (December) Xfinity has noted a significant increase in data usage that I believe is incorrect. I've been a customer for 10 yrs, and never had hit my data limit or been even close.

I don't live stream or play games, and there's been no change of behavior that would explain the massive increase in data usage.

Additionally, I was out of town over the holidays, but somehow Xfinity computed 150GB used when the home was absolutely empty. This has to be an error. 

Please help.

This conversation has been merged. Please refer the main conversation:

Sudden huge increase in internet data usage

Visitor

 • 

4 Messages

3 years ago

One more thing, I've been home for about an hour  today, but Xfinity somehow says 45 GB have already been used in January.

This is ridiculous

forum icon

New to the Community?

Start Here