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rinvelt
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Tuesday, June 18th, 2024 5:45 PM

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Inconsistent download speeds

For the last two months, I have been getting inconsistent download speeds for my gigabit service. They vary between 250MB and the expected 1.1GB. Upload speeds are consistent at around 23MB.  Health test on the xfinity app shows no issues.  I have a Motorola MB8611 with 2.5GB so that should not be an issue.  Anything else I can look at?

Question

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Updated 

1 year ago

80

2

XfinitySara

Official Employee

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1.8K Messages

1 year ago

Hey, @rinvelt! Thanks for posting your speed concerns. I'd love to see what we can do to help! Have you checked out these Connection Troubleshooting Tips yet? If not, I find that to be a great place to start :)

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rinvelt

3 Messages

Ok I gone through that and speeds are still all over the place.  I've got through the troubleshooting and it does not see any issues so I can't get a service call scheduled.

1 year ago

0

XfinityJosephA

Official Employee

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1.8K Messages

Hello, @rinvelt how are you? Hopefully overall you're having a good week! Do you have any routers hooked up to your MB8611? It will be good to confirm if you're seeing these fluctuating download speeds while connected directly to your modem with an Ethernet cable. Definitely bypass your router if you have one hooked up and test again. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

rinvelt

3 Messages

1 year ago

I've now swapped out the modem for a Coda56 with the same results.  What is the procedure to get someone out to look at the line coming into the house?

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XfinityJustinC

Official Employee

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1.3K Messages

@rinvelt​ thank you for taking to time to follow. Sorry to hear you're still experiencing the download speed fluctuation after getting the Coda56 modem. I'd definitely like to investigate further, I can check to see if there are any issues with the signals and area equipment. After troubleshooting, if issues are still persisting we can check on the technician visit. 

Since I will need to gather some information to locate your account that we don't want in our public conversation, when you have time please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.3K Messages

@rinvelt  I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue. Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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