lewzinit1's profile

Regular Visitor

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13 Messages

Monday, August 3rd, 2026 11:48 AM

in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.

Every since an outage in my area on July 28th 2026,  my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.

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Official Employee

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3.2K Messages

6 days ago

 

lewzinit1 Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work with you and help if you are still having connection issues at your home. Let us know and we are here to jump on this. 

 

Regular Visitor

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13 Messages

6 days ago

I don’t stream. I have the 185+ TV package 

Expert

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119.9K Messages

6 days ago

@lewzinit1 @XfinitySara 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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