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lewzinit1
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Regular Visitor

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14 Messages

Monday, August 3rd, 2026 11:48 AM

in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.

Every since an outage in my area on July 28th 2026,  my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.

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XfinityJorge

Official Employee

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3.2K Messages

19 days ago

 

lewzinit1 Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work with you and help if you are still having connection issues at your home. Let us know and we are here to jump on this. 

 

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lewzinit1

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I have been on the phone with people that don’t have a clue for the past two days. Yesterday they rebooted my gateway and the upload speed seems good, but my tv is still pixelating on certain channels.

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18 days ago

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XfinitySara

Official Employee

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2.8K Messages

Thanks for letting us know, @lewzinit1. Glad to hear the upload speed seems to be back! Sorry to hear about the pixelation. Do you have more than one TV Box? If so, is it happening on all of them? Does it also occur when streaming, either with the Stream app or online with the stream portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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18 days ago

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lewzinit1

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I only have one 4K DVR cable box

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18 days ago

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lewzinit1

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@XfinityJorge​ I just checked this morning and my download speed is down a lot and my upload is down really bad.

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18 days ago

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XfinityDena

Official Employee

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4.5K Messages

@lewzinit1 We would love to pull up your account but would need you to send us a message. Can you follow the steps @XfinitySara provided?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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18 days ago

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lewzinit1

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14 Messages

18 days ago

I don’t stream. I have the 185+ TV package 

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EG

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120.2K Messages

18 days ago

@lewzinit1 @XfinitySara 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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