Hi, @user_hjkavx! Thanks for reaching out about your service! Our community is an awesome place to get this fixed! Did you take a look at the link that @EG sent with troubleshooting steps? Are you noticing the drops on WiFi, while wired to the modem, or both?
EG
Expert
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116.4K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRay
Official Employee
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3.7K Messages
11 hours ago
Hi, @user_hjkavx! Thanks for reaching out about your service! Our community is an awesome place to get this fixed! Did you take a look at the link that @EG sent with troubleshooting steps? Are you noticing the drops on WiFi, while wired to the modem, or both?
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