bsacco123's profile

New Poster

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4 Messages

Friday, September 27th, 2024 9:45 PM

I'm not getting the speed I'm paying for

Every other day my modem slows down to a crawl at 47mpps Even though I pay for 1000mbps.

How can Xfinity get away with this? Do we need a class action suit?

Official Employee

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1.7K Messages

1 month ago

@bsacco123 Thank you for letting us know about the internet issues you've been noticing so we can have a chance to make things right. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).

 

I rely on the internet every day, so I know how stressful it is when issues keep you from getting things done. What troubleshooting steps have you tried so far? We have a helpful troubleshooting guide that you can use here

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