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bsacco123
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7 Messages

Friday, September 27th, 2024 9:45 PM

I'm not getting the speed I'm paying for

Every other day my modem slows down to a crawl at 47mpps Even though I pay for 1000mbps.

How can Xfinity get away with this? Do we need a class action suit?

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1 month ago

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XfinityEmilyB

Official Employee

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1.7K Messages

3 months ago

@bsacco123 Thank you for letting us know about the internet issues you've been noticing so we can have a chance to make things right. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).

 

I rely on the internet every day, so I know how stressful it is when issues keep you from getting things done. What troubleshooting steps have you tried so far? We have a helpful troubleshooting guide that you can use here. 

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bsacco123

New Poster

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7 Messages

The problem still exists and nobody from Xfinity has reached out to me. I have been getting less than 1/10th the speed I'm paying for. I pay for 1000mbps but I'm getting 90 mbps.

This has been going on now for 3 months. At what point is Xfinity going to credit me for the service I'm not getting and fix the speed?

Please advise.

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1 month ago

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bsacco123

New Poster

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7 Messages

Still no response....

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1 month ago

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bsacco123

New Poster

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7 Messages

24 hours and counting...

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1 month ago

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XfinityBradM

Official Employee

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723 Messages

@bsacco123 My colleague replied to your intial post with some questioned that went unanswered in your replies. We understand you're seeing some speed issues from your end. Have you gotten the chance to review the troubleshooting tips provided by one of our resident experts? What troubleshooting steps have you taken from your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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