New Poster
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4 Messages
I'm not getting the speed I'm paying for
Every other day my modem slows down to a crawl at 47mpps Even though I pay for 1000mbps.
How can Xfinity get away with this? Do we need a class action suit?
New Poster
•
4 Messages
Every other day my modem slows down to a crawl at 47mpps Even though I pay for 1000mbps.
How can Xfinity get away with this? Do we need a class action suit?
XfinityEmilyB
Official Employee
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1.7K Messages
1 month ago
@bsacco123 Thank you for letting us know about the internet issues you've been noticing so we can have a chance to make things right. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).
I rely on the internet every day, so I know how stressful it is when issues keep you from getting things done. What troubleshooting steps have you tried so far? We have a helpful troubleshooting guide that you can use here.
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