I’m fed up with Xfinity

My internet has been completely out for 3 days. I work from home and have very limited cell service inside my house, so this outage is seriously affecting my ability to work.

What makes this even more frustrating is that because Xfinity recognizes there is an outage in my area, the automated phone system will not allow me to speak with a representative, and Xfinity Assistant will not transfer me to a live representative either.

I understand outages happen, but going 3 days without service, without a meaningful restoration estimate, AND being blocked from speaking with customer service is unacceptable.

I need someone from Xfinity to please assist me with this outage, provide any available information regarding restoration, discuss temporary connectivity options, and make sure my account is appropriately credited for the entire interruption.