Skip to main content

    Support

    Offers

U
user_370456
1st Topic
1st Reply

Visitor

 • 

4 Messages

Thursday, February 16th, 2023 6:40 PM

Closed

id and password change

I changed to a new modem and now I have to change the id and the pass, about 3 months ago xfinity asked me that I had to include special uppercase characters and numbers with more than 8 digits now I am surprised that you cannot put special characters I have to change the id and the pass to all my devices in the house with 8 computers and other equipment  that work with wifi
[Edited: "Inflammatory/Language"], I am extremely upset because these changes are so radical.id y pass

Question

 • 

Updated 

2 years ago

 • Edited

729

2

0

XfinityJorge

Official Employee

 • 

2.1K Messages

2 years ago

Hello there @user_370456 thank you so much for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are happy to help clarify the Wi-Fi password requirements for you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

0

0

user_370456

Visitor

 • 

4 Messages

2 years ago

I have already solved the id and the password, I spent 2 days fixing all my hardware, we hope that there are no more changes in relation to this issue.
Now I have another question, I have to return the old modem that I removed to install a new one, when I enter the return page the modem does not appear with its serial number or mac number, I need to generate a label to return that old modem, does anyone know what should i do???

1

0

XfinityJorge

Official Employee

 • 

2.1K Messages

Thanks for the response @user_370456 and for the update. We are happy to hear that has been resolved. Now in reference to the web portal for the label are you getting an error or just not seeing the option to select the equipment you are returning? Here is a link https://www.xfinity.com/support/articles/returning-your-equipment that provides you with a breakdown and the easiest ways to return the equipment.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here