I need a representative sent to our location

Thanks for reaching out on our community forums about your connectivity issue, user_4965kx. I understand you’ve already tried rebooting the modem multiple times without success. Thank you for giving that a try, it’s a great first step. We’d be happy to help you troubleshoot further. Have you also checked the coaxial cable connections on both ends to make sure they’re secure and free of any visible damage? You can also check out our troubleshooting tips HERE.