3 Messages
I just received an "upgrade" gateway (XB6). It only has 2 Ethernet ports.
I am currently using 3 ports on my old gateway. Can you send me a gateway that supports more ports?
3 Messages
I am currently using 3 ports on my old gateway. Can you send me a gateway that supports more ports?
Accepted Solution
XfinityRay
Official Employee
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2.2K Messages
1 day ago
I am glad to hear you were able to get the modem swapped for a different model at the local Xfinity store. I have an XB8 but also have an ethernet switch as @EG mentioned. They work great! You can see all of our modems here. Our Community is always here and happy to help! Thanks for reaching out!
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XfinityThomasA
Official Employee
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1.7K Messages
10 days ago
Happy to help ship a modem, user_awopkb. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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106.8K Messages
10 days ago
If you need more ports you can use an ethernet switch connected to one of the ports on the gateway device.
https://www.amazon.com/ethernet-switch/s?k=ethernet+switch
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EG
Expert
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106.8K Messages
10 days ago
Cheers !
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