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Saturday, October 19th, 2024 7:29 PM

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I just received an "upgrade" gateway (XB6). It only has 2 Ethernet ports.

I am currently using 3 ports on my old gateway. Can you send me a gateway that supports more ports?

Accepted Solution

Official Employee

 • 

2.2K Messages

14 days ago

I am glad to hear you were able to get the modem swapped for a different model at the local Xfinity store. I have an XB8 but also have an ethernet switch as @EG mentioned. They work great! You can see all of our modems here. Our Community is always here and happy to help! Thanks for reaching out! 

This comment was created from this reply

Official Employee

 • 

1.7K Messages

23 days ago

Happy to help ship a modem, user_awopkb. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

3 Messages

The actual solution was to go to the Xfinity store where I could speak to an actual human, who resolved it in two minutes. The web chat “assistant” was worse than useless.

Official Employee

 • 

2.2K Messages

I am glad to hear you were able to get the modem swapped for a different model at the local Xfinity store. I have an XB8 but also have an ethernet switch as @EG mentioned. They work great! You can see all of our modems here. Our Community is always here and happy to help! Thanks for reaching out! 

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Expert

 • 

107K Messages

23 days ago

If you need more ports you can use an ethernet switch connected to one of the ports on the gateway device. 

https://www.amazon.com/ethernet-switch/s?k=ethernet+switch 

3 Messages

Yeah. I really don't see how purchasing additional equipment to support my "free upgrade" is a satisfactory solution. Thanks for taking time to respond.

Expert

 • 

107K Messages

23 days ago

Cheers !

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