Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_awopkb
1st Topic

3 Messages

Saturday, October 19th, 2024 7:29 PM

Closed

I just received an "upgrade" gateway (XB6). It only has 2 Ethernet ports.

I am currently using 3 ports on my old gateway. Can you send me a gateway that supports more ports?

Question

 • 

Updated 

2 months ago

52

4

0

Was this helpful?

Accepted Solution

XfinityRay

Official Employee

 • 

2.3K Messages

2 months ago

I am glad to hear you were able to get the modem swapped for a different model at the local Xfinity store. I have an XB8 but also have an ethernet switch as @EG mentioned. They work great! You can see all of our modems here. Our Community is always here and happy to help! Thanks for reaching out! 

This comment was created from this reply

0

0

XfinityThomasA

Official Employee

 • 

1.9K Messages

2 months ago

Happy to help ship a modem, user_awopkb. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

2

0

user_awopkb

3 Messages

The actual solution was to go to the Xfinity store where I could speak to an actual human, who resolved it in two minutes. The web chat “assistant” was worse than useless.

2 months ago

0

XfinityRay

Official Employee

 • 

2.3K Messages

I am glad to hear you were able to get the modem swapped for a different model at the local Xfinity store. I have an XB8 but also have an ethernet switch as @EG mentioned. They work great! You can see all of our modems here. Our Community is always here and happy to help! Thanks for reaching out! 

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

EG

Expert

 • 

107.6K Messages

2 months ago

If you need more ports you can use an ethernet switch connected to one of the ports on the gateway device. 

https://www.amazon.com/ethernet-switch/s?k=ethernet+switch 

1

0

user_awopkb

3 Messages

Yeah. I really don't see how purchasing additional equipment to support my "free upgrade" is a satisfactory solution. Thanks for taking time to respond.

2 months ago

0

EG

Expert

 • 

107.6K Messages

2 months ago

Cheers !

0

0

forum icon

New to the Community?

Start Here