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user_pcjhx3
1st Topic

4 Messages

Saturday, November 4th, 2023 12:08 AM

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I just got a new gateway and none of my Alexa devices will connect to it

I just got a new gatway (Model:CGM4981COM) and none of my Alexa devices will connect wilh it.  I have tried resetting all to factroy default including the gatway and nothing works

Question

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Updated 

1 year ago

94

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XfinityJanelle

Official Employee

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1.5K Messages

1 year ago

@user_pcjhx3 Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with getting your devices connected?

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0

user_pcjhx3

4 Messages

Yes, I still cannot connect my Alexa devices to the new router.  

1 year ago

0

XfinityChristy

Official Employee

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2K Messages

Are you able to connect or see your Wi-Fi network on your other devices or smart tv?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_pcjhx3

4 Messages

yes.  I have my 2 printers (HP and Cannon), two iphones, 2 ipads and ring cameras

1 year ago

0

XfinityChristy

Official Employee

 • 

2K Messages

@user_pcjhx3 I would like to take a closer look at your connection and see if we can help you find your network on your Alexa devices. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_pcjhx3

4 Messages

It has fixed itself, than you for your support

1 year ago

0

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