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Tourglide1
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21 Messages

Thursday, February 9th, 2023 5:36 PM

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I have to keep resetting my Gateway??

Starting about three or four days ago my internet has been dropping out. I can get my speed back by resetting my XB7 Gateway.

Is something going on with my Xfinity service or do I need to replace my Gateway?

 

Here is a sample of what I am seeing..

2/09/23 9:01 (Wi-Fi) 95.6 DOWN/23.7 UP

2/09/23 9:00 (Ethernet) 903.5 DOWN/23.4 UP

RESET GATEWAY

2/09/23 8:50 (Ethernet) 0.2 DOWN/23.4 UP

 

2/08/23 15:17 (Ethernet) 893.6 DOWN/23.4 UP

2/08/23 15:08 (Ethernet) 912.9 DOWN/23.6 UP

RESET GATEWAY

2/08/23 15:03 (Wi-Fi) 0.3 DOWN/22.4UP

2/08/23 15:02 (Ethernet) 0.8 DOWN/22.5 UP

 

2/08/23 10:35 (Wi-Fi) 85.2 DOWN/22.5 UP

2/08/23 10:31 (Ethernet) 919.9DOWN/22.9 UP

Question

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Updated 

2 years ago

453

2

0

EG

Expert

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110.5K Messages

2 years ago

2

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Tourglide1

Frequent Visitor

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21 Messages

@EG​

I don’t wish to start doing all that if this is a problem Xfinity is aware of, I’d just be wasting my time. A couple of posts on local social media said it was because of Xfinity doing “Upgrades”. My outage maps don’t show any problems.  So, I thought this might be the place to get an answer from Xfinity if they are aware of this??

2 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

@Tourglide1 I can definitely understand the concern, it looks like @EG provided you a great link on troubleshooting your services. Since you aren't seeing a reported interruption those would be the steps we'd ask you to take to begin troubleshooting. Can you please give them a try and let me know if you are still experiencing the service issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

EG

Expert

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110.5K Messages

2 years ago

@Tourglide1 

They likely are not aware if there is no info posted at that outage checking site. And if you don't try the self-troubleshooting stuff (which you'll likely be asked to do anyway) and provide more info here, it's nearly impossible for others here to advise you.

(edited)

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