1 Message
I have had techs to my home 6 or 7 times for service Tier 2 on the phone can see all the T3 issues Yet your support does nothing.
Normal Day over here I would put more up but There are hundreds of events in my log. Someone needs to help me I have had grunt techs to my house 6 or 7 times no ones fixed anything. Hundreds of registered Communication failures a day and no help just service techs that say my signal is good.
2024-02-05 15:14:56 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
2024-02-05 15:14:47 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;
2024-02-05 15:14:46 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
2024-02-05 15:14:46 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;
2024-02-05 15:14:45 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
XfinityKatie
Official Employee
•
744 Messages
1 year ago
@user_c9svtz It is not good to hear that you have continued to run into issues with your connection, and we want to ensure you are taken care of so that you have the reliable connection you need! It is concerning to hear that you have had multiple technicians out and continued to run into issues. I'd like to review the notes from the previous appointments to ensure we on the correct path for resolution. Can you send our team a direct message with your full name and address so we can take a deeper look into this together? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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