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user_gtigrw
1st Topic

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2 Messages

09/13/2026 5:24 PM

I have had internet drop and considering changing to another provider since Xfinity connection is not reliable

This is not acceptable especially when I’m on a conference call and connectivity is lost 

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Updated 

21 hours ago

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EG

Expert

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121.1K Messages

3 days ago

First. When these drops occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


https://www.xfinity.com/support/articles/check-service-outage 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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XfinityJanelle

Official Employee

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2.4K Messages

21 hours ago

Hey @user_gtigrw , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your connection. I would be more than happy to offer my assistance looking into this further for you. Are you losing connection all the time or is it sporadic? Are you getting any messages about an interruption?

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user_gtigrw

Visitor

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2 Messages

Yes I’m getting messages of Xfinity service disruption for past 3 days .

today I was on an important call and internet connection was lost , do you plan to reimburse the early termination fees 

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21 hours ago

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XfinityJanelle

Official Employee

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2.4K Messages

@user_gtigrw Thank you for providing this information to us. We are happy to take a look at the service and see whats going on. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 hours ago

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