I HAVE DEVICES THAT SHOW WEAK AND ARE CONSTANTLY DROPPING OFF MY NETWORK.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thanks for reaching out — we know how frustrating it is when your devices won’t stay connected, especially when you’ve already gone through the steps to troubleshoot.

It’s awesome that you’ve already downloaded the Xfinity app and run the test — that’s exactly what we recommend to check coverage in your home. Since you're on our Ultimate TV Gigabit plan and meet the WiFi Boost Guarantee requirements, you should be eligible for free WiFi Boost Pods if the test confirmed weak coverage.

Here’s what to do next:

• Open the Xfinity app and tap on the WiFi tab

• Select “Check Your Coverage” (if you haven’t already)

• If the app confirms you need a Pod, you’ll see a prompt to order one right there in the app

If you ran the test but didn’t see the option to order, double-check that the app is fully updated. Still not seeing it? We’ve got your back — just let us know, and we’ll look into this further for you. 

You can go here to learn more about the Wi-Fi evaluation:  Xfinity xFi Complete — Whole home WiFi evaluation