Visitor
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9 Messages
I have a modem that handles up to one gig
I have a modem that’s supposed to handle up to one gig and XFINITY is telling me that it’s not strong enough to handle the 1100 Mb that they’re supposedly offering me the highest I’ve gotten was 400 so far Wi-Fi. I was told there’s an issue with my line outside Murr and blurr whatever that is. My Internet shuts off constantly. I want to find out where my maintenance ticket is. They’re supposed to send me something that states the maintenance ticket has been started. Where is it? How do I find out
eyeamthey
Visitor
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9 Messages
9 hours ago
How can I get in touch with an Xfinity maintenance person? I can’t get a hold of anybody that can help me.
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XfinityDemitrius
Official Employee
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1.8K Messages
9 hours ago
Hey @eyeamthey, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and connectivity. I would be more than happy to offer my assistance looking into this further for you.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
What model modem are you currently using? There can be a lot of factors that affect the speed delivered to each device. Have you attempted to connect directly to the modem using an Ethernet cable to perform a speed test to see what speeds are being delivered to the home?
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