5 Messages
I got an email saying that my speeds are increased, including upload speed.
I got an email from Xfinity today about upgraded download and upload speeds. This is some great news. I actually had a service problem last week where we lost almost all our upload speed and our internet became unusable. After many diagnostics and chats they finally fixed it. At our home we have two remote workers who do a lot of video, and we live by our upload speeds. I have the gigabit plan that is 1gig down and 20MB up. That 20MB up is really not enough. I have a Netgear C7800 modem which is supported, and it is a Docsis 3.1 modem that can support higher upload speeds. I've done a hard reboot of the modem, and I am getting great download speeds (951MB down) but the same upload speeds (23MB Upload). What kind of upload speed improvements should I be seeing?
BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
The C7800 is not approved for Gigabit service, or for the new upload speeds. Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service". Also note that the C7800 is not included as an approved device on the latest "Compatible Devices" list. See:
Also see the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024-02-20_Full-List-of-Compatible-Devices.pdf).
For the new upload speeds you need one of Comcast's newer rental gateways or one of the few retail devices shown with an upload speed rating in the "All Compatible Devices" PDF. Also see the Reddit link, which lists the approved retail devices as well as other requirements for faster upload speeds. Comcast could make all of this much clearer, but they have chosen not to do so.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_6ycutg
1 Message
1 year ago
I got the same email today? Did comcast send this by accident? I have XB8 and NO INCREASE
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XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hi there @tuckerskahuna! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to ensure that you are having the best experience with your services. No worries! You have reached out to the right team to help iron things out. So that we can get started, please feel free to shoot us a private message.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Andyr1
Gold Problem Solver
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8K Messages
1 year ago
Just a note that to see the speed changes, you may need to reboot your modem or gateway first so it can get the new configuration files.
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