Frequent Visitor
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10 Messages
I can't access any of my job's web-site using xFi. Can someone help?
Everytime that I try to access any web-site related to my job (www.back4app.io or something.back4app.io) I receive a SSL error. The SSL configuration is all in place and I can successfully access the web-sites using other networks (my mobile internet for example). By reading other threads (https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Advanced-Security-is-blocking-my-company-s-website/td-p/3305727 for example) it looks a bug in Advanced Security as stated by @ComcastJosh . I tried to PM him many times (as asked by him in the other thread) and I've received zero responses. Does anyone know how to solve this problem?
Thanks!
davimacedo
Frequent Visitor
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10 Messages
5 years ago
Thanks for your help. It would actually work for me but it is not a solution for us. There are thousands of apps that rely on somesubdomain.back4app.io and many of them with thousands of users. We can't just ask everybody to turn off their advanved security setting...
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EG
Expert
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111.7K Messages
5 years ago
Yes. I just searched. It was .@ComcastJosh. Good luck !
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EG
Expert
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111.7K Messages
5 years ago
Understood. Seen this many times before. It sounded like you wanted it just for you. There was a certain Comcast employee that responded to posters here. He took their info and got sites whitelisted for them. Unfortunately, I can't remember his name, sorry.
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EG
Expert
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111.7K Messages
5 years ago
Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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davimacedo
Frequent Visitor
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10 Messages
5 years ago
Thanks again for your help. I've seen @ComcastJosh or maybe @ComcastJoshua helping in other threads. Hoping they can help me.
Comcast should at least have a form from which we could submit the domains to be whitelisted.
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davimacedo
Frequent Visitor
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10 Messages
5 years ago
I've never got a response back... @ComcastJosh could you please take a look?
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davimacedo
Frequent Visitor
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10 Messages
5 years ago
Still waiting....
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EG
Expert
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111.7K Messages
5 years ago
FYI. .@ComcastJosh hasn't been seen here since 6/28.
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