i cannot connect my printer

i am getting a message that says the internet connection fails at: MAC address filtering check. I logged into my modem and manually added the MAC address of my printer, and it still will not connect. I rebooted modem and printer.

Responses

Oldest First

Selected Oldest First

U

user_2g5c54

Visitor

•

2 Messages

2 days ago

can i plug a usb from my printer to my modem to try and get the wireless connected that way?

1

0

XfinityAirelle

Official Employee

•

2.8K Messages

user_2g5c54

Hi there! Thanks for taking the time to post. Our team will be happy to help. You can find the full instructions on how to connect your printer here: https://www.xfinity.com/support/articles/connecting-your-smartphone-or-tablet-to-your-home-network

Here are some steps you can try:

When your printer is connected to WiFi, you can print from any computer, phone, or tablet on your home network.

Follow these steps:

Go to the printer's control panel.
Choose Setup. Looks like a wrench icon.
Select Network.
Pick your WiFi network name. (Your printer might call it "SSID.")

Many printers have a Wireless Setup Wizard that walks you through the steps.

Don’t see your network? Scroll to the bottom and type in your network name and password.
Still not connecting? Try printing a wireless network test report to check for issues.

Need more help?

Check your printer's user guide for special instructions and security settings.
You might need to open or unblock ports on your Xfinity Gateway to connect your printer.
- Learn more about port forwarding and port triggering on your Xfinity Gateway.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 hours ago

0

BruceW

Gold Problem Solver

•

26.6K Messages

2 days ago

can i plug a usb from my printer to my modem to try and get the wireless connected that way?

You can try, but the USB connector on their gateway devices typically does not pass data. Usually it's just enough 5VDC to charge a smart phone or power a small fan.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

Your Home Network

user_2g5c54

i cannot connect my printer

user_2g5c54

XfinityAirelle

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

New to the Community?