Visitor
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1 Message
I cancelled 5/16/25. Still getting billed. I don't live at my addressed anymore
Im moved out on 5/15/25. I called and chatted with support around 25 times. I was able to cancel and confirm the date. After that, for months, my account has been getting charged as if I'm still on the plan. Chat is not helping, phone support is not helping. I'm not sure what to do.
EG
Expert
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111.7K Messages
7 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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2K Messages
7 hours ago
Hey @user_ebq4yy, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the account details and information. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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