3 Messages
I can NEVER log into XFINITY as a wireless option
i can never log into XFINITY as a wireless option just xfinity wifi ..a microsoft security box pops up and NOTHING works.. and I know all my user names and passwords.. someone suggested using comcast,net address --didnt worlk. my microsoft didnt work. my xfinity didnt work. so WHAT WORKS?
EG
Expert
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110.8K Messages
2 years ago
Try using the Xfinity WiFi Hotspot app;
https://www.xfinity.com/support/articles/download-xfinity-wifi-app-prioritize-home-network
Good luck !
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EG
Expert
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110.8K Messages
2 years ago
I dunno..... Sorry that wasn't helpful..... 😞
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EG
Expert
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110.8K Messages
2 years ago
My pleasure ! Hope you get it squared away ! 😊
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XfinityKatie
Official Employee
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744 Messages
2 years ago
Hello @user_n325vw we definitley want to ensure you can take advantage of the hotspot options! Can you go into more detail on when that pop up appears? Is it after you try to do something that involved the internet, or as soon as you connect? What kind of device are you trying to connect to? Are you using the Xfinity Hotspot app to connect, or connecting directly through your device network settings?
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