1 Message
I believe my standard ip has been stolen during a thunderstorm.
I have not had home internet for 4 days. My network is online and can be seen by the company and myself.
i cannot receive packets. This has happened before I believe twice.
the DHCP is not giving me an address.
XfinityJeniece
Official Employee
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2.2K Messages
1 month ago
Hey there, user_b6u4u4 thanks for reaching out through Xfinity Forums regarding your account concerns. We would be happy to help you with your services. Have you tried releasing and renewing your IP address to see if that helps with your connection? Here is a link with the steps, https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address.
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