Visitor
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4 Messages
I am overcharged per month by $20
Currently I am paying $70.99/month for 1 Gig of fiber optic internet. The following is the advertised rate for the same internet service on Xfinity page so please adjust my billing to $50/month from November on wards.
EG
Expert
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114K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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278 Messages
3 hours ago
Greetings @user_sbncqx, thanks for reaching out to us on the Xfinity forums, and thanks @EG for moving the post, so we would be able to address the issue, I hope you are both having a great weekend. We can take a look at your current plan and see what we can do to change the plan. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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user_sbncqx
Visitor
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4 Messages
3 hours ago
Wow, Xfinity forced me to create a X account. I do not like that. There should be a method of contacting Xfinity without a X account.
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user_sbncqx
Visitor
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4 Messages
2 hours ago
Posted my question on X under Xfinity Support group, let's see how soon and what response I get.
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