Visitor
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9 Messages
HP printer cannot connect to network -- refers to MAC address filtering by Xfinity router
When I switched from ATT Internet to Xfinity my printer stopped working.
Laptop can only communicate with printer via USB cable but not wireless.
When I ran a wireless network test report I got a FAIL for No Filtering and an alert that that the MAC address filtering might be enabled and blocks the printer. But there seems to be no way in the Xfinity router to either disable filtering, or to add the MAC address of the printer to the permitted list.
Please advise.
EG
Expert
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110.5K Messages
3 years ago
The two WiFi bands SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the printer with the new 2.4 GHz SSID (broadcast name) and security password.
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sgeneris
Visitor
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9 Messages
3 years ago
Thank you for the info.
I must say this is well above my pay grade as an end user -- this is NOT something that should be left to end-users to hassle with.
Regarding the instructions for xfinity.com/myxFi:
There is no "See Network on the xFi website". There is only the following -- only my laptop and phone are connected -- it does not see any printer.
And there are no advanced settings to change.
When I login to the router I see: Gateway|Hardware|Wireless
Wi-Fi LAN port (2.4 GHZ)
Wi-Fi LAN port (5 GHZ)
Internet Health
Devices
Pixel-4a-5G
2 Devices Not Connected
There
(edited)
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user_296b78B
Visitor
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2 Messages
3 years ago
I am having the same problem.
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EG
Expert
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110.5K Messages
3 years ago
@sgeneris
Glad you got it figured out !
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