S

Visitor

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9 Messages

Tuesday, March 22nd, 2022 7:30 AM

Closed

HP printer cannot connect to network -- refers to MAC address filtering by Xfinity router

When I switched from ATT Internet to Xfinity my printer stopped working.

Laptop can only communicate with printer via USB cable but not wireless.

When I ran a wireless network test report I got a FAIL for No Filtering and an alert that that the MAC address filtering might be enabled and blocks the printer. But there seems to be no way in the Xfinity router to either disable filtering, or to add the MAC address of the printer to the permitted list.

Please advise.

Expert

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110.1K Messages

3 years ago

The two WiFi bands SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi 


Associate the printer with the new 2.4 GHz SSID (broadcast name) and security password.

Visitor

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9 Messages

3 years ago

Thank you for the info.

I must say this is well above my pay grade as an end user -- this is NOT something that should be left to end-users to hassle with.

Regarding the instructions for xfinity.com/myxFi:

There is no "See Network on the xFi website". There is only the following -- only my laptop and phone are connected -- it does not see any printer.

And there are no advanced settings to change.

When I login to the router I see: Gateway|Hardware|Wireless

Wi-Fi LAN port (2.4 GHZ)

Wi-Fi link status: Active
MAC Address: [Edited: "Personal Information"]
System Uptime: 0 days 8h: 29m: 35s

Wi-Fi LAN port (5 GHZ)

Wi-Fi link status: Active
MAC Address: [Edited: "Personal Information"]
System Uptime: 0 days 8h: 29m: 35s
but no way to  edit anything.

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(edited)

Visitor

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2 Messages

3 years ago

I am having the same problem.

Visitor

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9 Messages

@user_296b78B​ 

Turned out it's an older printer and does not support the security std of the router. If your printer is also old, there is a good chance you will be able to use it only via USB cable.

Expert

 • 

110.1K Messages

3 years ago

@sgeneris 

Glad you got it figured out !

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