2 Messages
How to waive the cancellation fee when service is interrupted daily after past year of techs unable to identify dropped signal
For over 5 years I've had Xfinity internet. This past 18 months its has been dropping multiple times daily. Have already has tech after tech and none seem able to identify the issue. I am looking for guidance on how to eliminate the cancellation fee to cancel my service. Note, I would not cancel it if Xfinity can stop the constants dropped signal. I work from home and NEED this service to function!
I do not want another tech, I just want OUT please!!
XfinitySara
Official Employee
•
1.6K Messages
11 months ago
Hello, @user_fj39no! Thank you for taking the time to create a new post with your service concerns. Also, I see your question on this user's post, and can appreciate your concerns with moving into a private chat for resolution. In all transparency, our team works hard to circle back to the original public post when a solution has been found through remote troubleshooting and direct (private) messaging. You may not always see those results, though. In general, we do try to keep the conversation public while we can, as long as personal account details aren't being discussed. We often request moving the conversation into a Direct Message in order to access the particular account and service experiencing issues. In your case, I'd love to start here: Connection Troubleshooting Tips. If you haven't looked those over yet, this is a great place to begin. If you still need assistance, especially if you've recently had multiple Trouble Calls (tech visits), we'd love to take a closer look to see what we can do to help!
0
0