Visitor
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1 Message
How to speak with technical representative?
Hello Xfinity Support,
My home internet has been dropping multiple times per hour since.
Troubleshooting already completed:
Restarted the gateway through the Xfinity app and power-cycled the modem/router several times – no improvement.
Verified no area outage on the Xfinity status page and the service still fails.
Checked and reseated all coax and Ethernet connections.
The Xfinity app only forces more restarts, and calling 1-800-XFINITY (934-6489) never routes me to a live agent. I need a qualified field technician to inspect the line and hardware on-site.
Please:
Schedule the earliest available technician appointment.
Apply a service-interruption credit from [date] to the present.
If this cannot be resolved promptly, I will be forced to migrate to another provider.
How to contact human customer support?
XfinityMatthew
Official Employee
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831 Messages
2 days ago
Hello @user_bl3upn We would be happy to check into the account for you. We appreciate you doing the basic troubleshooting and working with the assistant. We will want to run some tests on our end and if a tech is required we can get that scheduled for you. Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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