We have done all of that, multiple times. The modem is new, was a replacement in November 2024 due to a mandatory upgrade. The last 4 weeks or so it has been on maybe 12 hours a day and off 12 hours a day. It always comes back on itself. We had a maintenance update in the neighborhood, didn't phase it.
EG
Expert
•
110.4K Messages
12 hours ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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