U

Visitor

 • 

2 Messages

Monday, May 19th, 2025 4:59 PM

how to speak to a live agent?

Modem is off line more than it is on line.  It has been rebooted repeatedly.  

Expert

 • 

110.4K Messages

12 hours ago

Visitor

 • 

2 Messages

We have done all of that, multiple times.  The modem is new, was a replacement in November 2024 due to a mandatory upgrade.    The last 4 weeks or so it has been on maybe 12 hours a day and off 12 hours a day.  It always comes back on itself.  We had a maintenance update in the neighborhood, didn't phase it.

forum icon

New to the Community?

Start Here