Visitor
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1 Message
how to get slow internet service addressed
we have had intermittantly slow internet service for a long time. how do we get this addressed by Xfinity?
Visitor
•
1 Message
we have had intermittantly slow internet service for a long time. how do we get this addressed by Xfinity?
EG
Expert
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115.3K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityEricB
Official Employee
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2.9K Messages
17 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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115.3K Messages
13 hours ago
@user_wh2ees
Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.
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