user_mnc81b's profile

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4 Messages

09/18/2026 12:13 AM

How to debug skyrocketing monthly data usage?

I am trying to figure out why my monthly data usage suddenly jumped by 6X last month, and is continuing through this month.

My average monthly usage Oct 2025 - Jul 2026 was 395 GB. August 2026 it jumped to 2,356 GB. It has continued at that rate through September.

What tools are there to help me figure out what is going on? 

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4 Messages

2 days ago

The problem turned out to be with my cloud backup software. (Following up here in case it helps anyone else. )

CAUSE

The cause was my cloud backup software.

A “Continuous Data Protection” setting had been turned on by a software update, which uploads files in real time every time they change. My local email folder (IMAP) was in the backup set, and its search index -- a single ~1 GB file -- changes constantly, so it was being re-uploaded 10–25 times a day.

HOW I FOUND IT
Windows keeps a hidden database called SRUM (System Resource Usage Monitor) that logs network bytes sent and received per application, roughly hourly, for the past 30–60 days. The Settings -> Network & internet -> Data usage screen shows a simplified view, but the raw database has far more history. I copied it and parsed it with a free forensics tool, SrumECmd (from Eric Zimmerman’s EZ Tools), which exports it to CSV.

One app accounted for 93% of my household’s traffic, and the hourly data let me match the spikes to specific backup runs.

I turned off continuous backup, excluded the search index file (it rebuilds itself and is useless in a restore), and switched to one scheduled backup a day. Usage immediately dropped to roughly my historical average.

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4 Messages

Worth noting -- the CSV was huge (in my case ~87,000 rows). More than I could analyze myself, so I described my problem to an AI system and uploaded the CSV.

The raw CSV exceeded the upload limits, so I first cut it down with this PowerShell command. It drops the columns that aren't needed (keeping all the rows), which roughly halved the file size:

Import-Csv .\SrumECmd_NetworkUsages_Output.csv | Select-Object Timestamp, ExeInfo, BytesSent, BytesReceived, InterfaceType | Export-Csv .\netusage-trim.csv -NoTypeInformation

Gold Problem Solver

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27.7K Messages

24 days ago

... What tools are there to help me figure out what is going on? 

They don't offer any. See https://forums.xfinity.com/conversations/your-home-network/individual-device-data-usage/659ece3a8f01ac51ddb8ffb3?commentId=65a17a11f961c6163a36783a. It's all up to you. 

Visitor

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4 Messages

Sweet. Well, thanks for your reply -- I really appreciate it! (Even if I'm not thrilled by their answer.)

Official Employee

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758 Messages

22 days ago

Hello @user_mnc81b, and thanks for reaching out on our Xfinity Community forums!

While @BruceW is correct and we do not offer any 'granular' tools to see where your usage is occuring specifically, there are many tools available third party that might allow you to do this.  You may want to do some additional research on the subject online.  

Gold Problem Solver

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27.7K Messages

22 days ago

@XfinityCliff wrote: "... there are many tools available third party that might allow you to do this ..."

Could you name one or two? I am not aware of any that will help the OP. 

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