How to Connect New Gateway

Biff-Tannon Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how important it is to be able to get your services up and running. Our team would be happy to help you get the services activated without having to install the app. However, I definitely would recommend the Xfinity app, as it does allow you to manage all of your service service options, including viewing and managing your billing and payments, full control over your internet, including being able to view what devices are connected and pause anything you don't recognize, and then my personal favorite, the ability to troubleshoot your services directly from the app. 

In order for us to assist you with getting that modem activated, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

Note: This comment was created from a merged conversation originally titled There's an order that is being processed