How to activate new gateway without app

EG, thank you for the quick response.

I contacted that number, and several others, and was informed by the autobot that it detected no new equipment to activate.

After connecting power and the service feed, and waiting a few minutes of blinking status, the device status LED turns solid white. Believing this to indicate it is ready to accept input, I lauch a browser, head to the default ip, at which point authorization is requested. Using what I believe is the username, and the password listed on the bottom of the device, I enter both, but am then informed that either is incorrect.

With the autobot unable to detect any new equipment, I suspect I have not performed some initial setup step correctly.

The invalid login also bothers, unless the password is the old default, which I have not yet attempted.

Advice?

Thank you, EG, appreciate the assistance.

Good afternoon @user_a80698, and thanks for posting to the Xfinity forums, and thank you @EG for the suggestions and making sure we got eyes on this, I hope you both are having a great day. Like @EG mentioned, we can absolutely help you with the new equipment. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

@user_a80698​ My pleasure !