How do you change wifi settings with now internet?

I said in the prior posts that wifi settings (also port forwarding) are not available in the gateway admin interface and there is a message to use the xfinity app. But they are not in the xfinity app either. I posted a screenshot of what pops up when you click "wifi details" where you would normally edit them.

Not being able to edit them at all is obviously unacceptable. If there's another way, what is it? If not, then this is a bug that needs fixing.

We may need to take a step back and figure out why the Xfinity app is not working correctly, @user_xjan9i. Have you already activated the gateway through the app? Are you able to log in and mange your account details?

Yes it was activated and working. Account details management is there. but not wifi settings editing nor port forwarding nor other advanced config. The OP has a screenshot of the "wifi details" popup. That's where at least wifi config editing would normally be, perhaps other stuff too.

By the way I only got an email notification for the initial reply in this thread and not any subsequent ones. I am still following the thread (there's an unfollow link), so this looks like a bug in the forum.

We can certainly take a closer look at this for you @user_xjan9i!  So that we can get started, please feel free to shoot us a private message with your details, and we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it